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Resonata Music Ltd (trading as “Resonata Music”) is registered in England and Wales, company number  08365095.

Statutory Rights

Nothing in these Terms and Conditions shall affect your statutory rights under the law of England and Wales.

Prices

Prices and the availability of items are subject to change without notice. We at Resonata Music Ltd make every effort to ensure that all prices and technical information is correct. In the unlikely event of an error, we cannot be held responsible for any inaccuracies at any time. If there is any price increase caused by an error on your order, we will notify you before processing your order. The prices published on the Resonata Music Ltd website (www.resonatamusic.com) apply only to orders placed over the Internet. These prices may vary when purchased using other methods.

Title to Goods

Goods supplied by us remain our property until those goods have been paid for in full. If payment is declined by your card issuer, you will be contacted. In the event of the customer’s insolvency Resonata Music Ltd reserves the right to reclaim goods for which full payment has not been made.

Website Accuracy

All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. From time to time Resonata Music Ltd may make small changes to the design/specification of a product. For this reason, specifications and/or colours of products may change without prior notice. Products, prices and offers are only valid at the time they are published on our website.

Complaints

If you have any complaint about our service, please contact us. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints within five working days.

Copyright

The web site design and underlying source code are the copyright of Resonata Music Ltd. All text, graphics, the selection and arrangement thereof, and all software compilations and all other material on this website are the copyright of Resonata Music Ltd. All rights reserved. Permission is granted to copy and print portions of this website for the sole purpose of placing an order with Resonata Music Ltd. Any other use of materials on this website without the prior written permission of Resonata Music Ltd is strictly prohibited.

Governing Law

Your use of the Resonata Music Ltd website and the purchase of any products using the Resonata Music Ltd website will be governed by the law of England and Wales and will be deemed to have occurred in the United Kingdom.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, RESONATA MUSIC LTD IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEBSITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, RESONATA MUSIC LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice. Except as specifically stated on this website, to the fullest extent permitted at law, neither Resonata Music Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

This privacy policy sets out how Resonata Music Ltd uses and protects any information that you give Resonata Music Ltd when you use this website.

Resonata Music Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Resonata Music Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st July 2013.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card details.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@resonatamusic.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We do we share customer details with any 3rd parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Resonata Music Ltd
15c Stanley Gardens
London
NW2 4QH
United Kingdom

admin@resonatamusic.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We accept all major credit and debit cards. In the event of a payment problem, if no attempt has been made by the customer to resolve the problem, we reserve the right to cancel the order after 7 days.

If you wish to pay via a different method please contact us at sales@resonatamusic.com

We realise that the internet is based on trust, so we make security our number one priority. All of our payments are processed through PayPal, trusted worldwide as one of the most secure methods of online payments.

Cancellations

You may cancel the order at any time before shipping has commenced (this date varies with destination) but only by contacting us on 07765 399170 (International: +44 7765 399170). We will refund the money paid to us less an administration charge (which covers amongst other things our payment to the credit card companies) of £10 or 2% of the total price paid to us whichever is the higher.

Not satisfied

If you are not fully satisfied with any goods, please e-mail us at sales@resonatamusic.com

Faulty goods

If the goods are faulty (or not what you ordered) we will be happy to issue you with a refund.

Return of goods that are not faulty

We regret we cannot accept the return of any used or personalised goods. But other goods if in original packaging and fit for re-sale may be returned and you have the right to do so within 7 days of delivery to you for a full refund by giving us notice in the way set out above.

All returns must be made at your cost within 7 days of receiving your order. Once we have received and checked the goods we will offer you an exchange or offer a refund to your credit card within 14 days.

We endeavour to dispatch all orders within one working day of the day the order has been placed. Postage is calculated automatically at checkout and a handling fee of £1 is payable per order.

Items are sent via Royal Mail (1st class within the UK, airmail to other countries) and are subject to their terms and conditions. You are responsible for your order once the package arrives at the supplied delivery address. We cannot be held responsible if the package(s) goes missing once delivered. If any goods are received faulty or damaged on receipt, you must notify us within 7 days of receiving them (via email or telephone) quoting your order reference. We cannot be held responsible for goods that do not arrive with the customer due to errors made by the customer when entering their address details. Please ensure that you check all your details before confirming your order. For more information on deliveries, please click here.

Updated on: 1st July 2013
Effective from: 2nd July 2013

Your use of our website is subject to this legal notice. Please note that this legal notice is subject to other privacy policies and legal notices appearing on our other websites, and to any expressly designated terms located on particular pages of our websites. By using this website, you are accepting the practices described in this statement.

You may access certain parts of our website without registering or providing Resonata Music Ltd and/or its affiliates or subsidiaries (collectively referred to as “Resonata Music Ltd”, “we”, “us” or “our”) with your details.

As the information on our website may be incomplete, out of date or inaccurate and may contain technical inaccuracies or typographical errors, we reserve the right to update our website at our sole discretion. Thus, such information may be changed or updated without notice.

We reserve the right to make changes to this legal notice. Any changes we may make to this legal notice will be posted on this page and, where appropriate, we will also notify you by e-mail. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of our website.

Usernames and Passwords

Where you have registered on our website and have been provided with a username and password, you agree not to make available your username and/or password to anyone. If there has been a disclosure of your username and/or password, you agree to notify us promptly of such disclosure, so that Resonata Music Ltd can take appropriate security measures and provide you with a new username and password.

We may suspend or cancel your registration immediately at our sole discretion without giving you any reasons.

Intellectual Property Rights

All materials on our website are the copyright of Resonata Music Ltd or are reproduced with permission from other copyright owners. All rights are reserved. The materials on our website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Resonata Music Ltd.

For information on obtaining permission to reproduce Resonata Music Ltd’s copyright material, please email admin@resonatamusic.com

Disclaimer

Resonata Music Ltd makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on the website for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Resonata Music Ltd makes no warranties or representations of any kind that the services provided by the website will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code.

In no event shall Resonata Music Ltd, its employees or agents be liable for any direct, indirect or consequential damages, loss of opportunity, loss of data, loss of goodwill, loss of anticipated savings or loss of profits resulting from the use of the website even if Resonata Music Ltd has been advised of such loss.

Neither party’s liability for personal injury or death caused by negligence or for fraud is excluded or limited. The exclusions set out in this legal notice only apply to the extent permitted by law.

Links

Links to other websites are provided by Resonata Music Ltd in good faith and for information only. Resonata Music Ltd disclaims any responsibility for the materials contained in any website linked to our website.

In addition, a link to a non-Resonata Music Ltd website does not mean that Resonata Music Ltd endorses or accepts any responsibility for the content, or the use, of such website or the products and/or services offered on such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojans and other items of a destructive nature.

Service Access

While we endeavour to ensure that our website is normally available 24 hours a day, we shall not be liable if for any reason our website is unavailable at any time or for any period.

Access to our website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Interactive material

Portions of our website may allow users to post their own material. Materials posted by users do not necessarily reflect the views of Resonata Music Ltd. By posting materials on our website, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, that such material is not technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data), nor will such materials be defamatory, unlawful, threatening, obscene or otherwise objectionable.

Resonata Music Ltd reserves the right, at its sole discretion, to review, edit or delete any material posted by users that Resonata Music Ltd deems defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, Resonata Music Ltd expressly disclaims any responsibility or liability for any material communicated by third parties through our website.

Global Nature of Websites

You recognise the global nature of our website and you agree to comply with all applicable local laws in your jurisdiction when using our website.

Information we publish on our website may contain references or cross-references to services and/or products offered that are not announced or available in your country. Such references do not imply that we intend to announce or make available such services and/or products in your country.

Governing Law

You agree that this legal notice shall be exclusively governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales. Notwithstanding the foregoing, nothing in this legal notice will preclude Resonata Music Ltd from applying to any court to bring an action for the infringement of its intellectual property rights.

Queries

If you have any concerns about material which appears on our website, please contact

admin@resonatamusic.com

Thank you for visiting our website.